Introducing OpenAI Presence
OpenAI is selling Presence as a managed enterprise product for production agents, not a self-serve API feature.
The product is meant to run voice and chat agents that answer questions, use approved company systems, take permitted actions, and escalate when needed. OpenAI says deployments start with a defined job and company-set policies, permissions, evaluations, and guardrails. Its own English-language phone support channel is cited as a live example, resolving 75% of inbound issues without human assistance. Presence is available through limited general availability for eligible enterprise customers, with deployments led by OpenAI engineers and selected systems integrators. OpenAI's note
The product is meant to run voice and chat agents that answer questions, use approved company systems, take permitted actions, and escalate when needed. OpenAI says deployments start with a defined job and company-set policies, permissions, evaluations, and guardrails. Its own English-language phone support channel is cited as a live example, resolving 75% of inbound issues without human assistance. Presence is available through limited general availability for eligible enterprise customers, with deployments led by OpenAI engineers and selected systems integrators. OpenAI's note
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