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Sources: Decagon, which offers AI customer service agents and was last valued at $4.5B, hired a bank and is in early talks with buyers, including ServiceNow (Katie Roof/Business Insider)

Techmeme ·
Decagon is exploring a possible sale after reaching a $4.5 billion valuation.

Techmeme cites Katie Roof reporting that the AI customer service agent startup has hired a bank. The talks are described as early. Potential buyers include ServiceNow. Techmeme's note

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