Airbnb says AI is helping it ship features faster as it tests a new search function
Airbnb says AI has cut some feature launch timelines by as much as 60%.
Brian Chesky said the company is building, testing, and iterating faster than a year ago, with nearly 80% more features and improvements shipped versus the same six-month period last year. Airbnb is now testing an AI search toggle that lets users type natural-language requests and see more visual, personalized results. Its AI support bot is also handling nearly 45% of issues that start with the agent without human intervention, helping cut support cost per booking by 16% year over year. TechCrunch AI's note
Brian Chesky said the company is building, testing, and iterating faster than a year ago, with nearly 80% more features and improvements shipped versus the same six-month period last year. Airbnb is now testing an AI search toggle that lets users type natural-language requests and see more visual, personalized results. Its AI support bot is also handling nearly 45% of issues that start with the agent without human intervention, helping cut support cost per booking by 16% year over year. TechCrunch AI's note
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